Shipping and Delivery Policy

Last updated: July 31, 2026

Scripture Sprout sells digital products only. We do not sell or ship physical products.

All purchases made through scripturesproutco.com are delivered electronically. No physical package will be mailed to your address, and no shipping charges apply unless clearly stated otherwise on a product page.

Instant Digital Delivery

After your payment is successfully completed, your digital product will normally be delivered instantly through one or more of the following methods:

• A download link displayed on the order confirmation page

• A download email sent to the email address used at checkout

• Access through your customer account

• A secure digital delivery service

• A Canva template link, where applicable

Most orders are delivered within a few minutes after payment confirmation.

No Physical Shipping

Scripture Sprout does not currently provide physical shipping.

This means:

• No printed products will be mailed

• No parcel or tracking number will be provided

• No delivery address is required for digital fulfillment, except where requested by the payment processor

• No domestic or international shipping fees apply

• No customs duties or import charges apply to digital downloads

Any billing address requested during checkout is used for payment verification, tax calculation, fraud prevention, or legal compliance. It does not mean that a physical product will be shipped.

Delivery Email

Customers are responsible for entering a correct and accessible email address during checkout.

Please check the following folders if you do not receive your download email:

• Spam

• Junk

• Promotions

• Updates

We recommend saving your purchased files immediately after downloading them.

Delivery Delays

Although most digital products are delivered instantly, occasional delays may occur because of:

• Payment authorization delays

• Security or fraud checks

• Incorrect email addresses

• Email filtering

• Internet connection problems

• Technical issues with Shopify or the digital delivery provider

• Temporary website or server interruptions

If your payment is marked as pending, your download may not be released until the payment provider confirms the transaction.

Missing Download

If you completed your purchase but did not receive access to your files, please contact us and include:

• Your full name

• The email address used at checkout

• Your order number

• The product purchased

• A brief description of the issue

We will verify your order and provide assistance, a replacement download link, or the correct file where appropriate.

Incorrect or Corrupted Files

Please contact us if:

• You received the wrong product

• A file is missing

• A file is corrupted

• A download link does not work

• A Canva template link cannot be accessed

• The product is materially different from the product description

We will first attempt to resolve the issue by providing a corrected file, replacement link, or technical support.

File Formats and Compatibility

Product file formats may include:

• PDF

• PNG

• JPG

• ZIP

• Canva template links

• Other digital formats stated on the product page

Customers are responsible for confirming product compatibility before purchasing.

You may need:

• A PDF reader

• A ZIP extraction tool

• A modern web browser

• A stable internet connection

• A printer, for printable products

• A Canva account, for Canva templates

Some Canva features or elements may require a Canva Pro subscription when clearly stated in the product description.

Downloading and Saving Files

Once your files are delivered, you are responsible for:

• Downloading them promptly

• Saving them to a secure device

• Creating a backup copy

• Keeping your account and download links private

• Using the products according to the applicable license

We cannot guarantee that download links will remain active indefinitely.

International Customers

Our digital products can generally be purchased and accessed internationally, subject to local laws, payment-provider availability, and website restrictions.

Because no physical goods are shipped, international customers will not receive a physical parcel and will not be charged shipping or customs fees.

Taxes may still apply depending on your country, region, and local digital-goods regulations.

Order Status

A digital order may appear as fulfilled after the download link or access email has been sent.

The “fulfilled” status means the digital product has been electronically delivered. It does not indicate physical shipment.

Refunds

Digital products are generally non-returnable and non-refundable once access has been provided.

Please review our Refund and Return Policy for complete information about digital purchases, technical problems, duplicate charges, incorrect files, and refund eligibility.

Contact Us

For questions about digital delivery or accessing your purchase, contact:

Scripture Sprout
Website: scripturesproutco.com
Email: sripturesprout@proton.me

Please include your order number and the email address used at checkout so we can assist you more efficiently.