Refund policy

Refund and Return Policy

Last updated: July 31, 2026

Thank you for shopping with Scripture Sprout. We want you to feel confident when purchasing our Bible-learning resources and other products.

This Refund and Return Policy explains when returns, replacements, cancellations, or refunds may be available for purchases made through scripturesproutco.com.

Because most Scripture Sprout products are delivered digitally and provide immediate access to downloadable content, different conditions apply to digital products and physical products.

Digital Products and Downloads

All digital products, printable files, ebooks, worksheets, activity packs, templates, calendars, certificates, Bible-learning resources, bundles, and other downloadable materials sold by Scripture Sprout are considered final sale and non-returnable once access has been provided or the download has been delivered.

Digital products cannot be physically returned. Once a download link, file, or digital access has been provided, we are generally unable to revoke access to the product.

Therefore, we do not normally offer refunds, returns, or exchanges for digital products because of:

A change of mind
Accidental purchases
Failure to read the product description
Purchasing the wrong product or language
Lack of compatible software, equipment, or printing access
Differences in printer colors, paper, ink, or display settings
Failure to download the files before a download link expires
Deciding that the product is no longer needed
Not using the purchased product
Finding a similar product elsewhere
A lack of familiarity with opening, downloading, printing, or using digital files

Please carefully review the product description, included files, language, format, dimensions, compatibility information, and product images before completing your purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws that apply to you.

Problems With a Digital Product

Although digital products are normally non-refundable, please contact us if:

You received the wrong file
A file is corrupted or cannot be opened
The download link does not work
Important files described on the product page are missing
You were charged more than once for the same order
The product is materially different from its description
A technical issue on our side prevents you from accessing your purchase

You must contact us within 14 days of purchase and provide:

Your full name
The email address used for the order
Your order number
A clear description of the problem
Screenshots or other supporting information, where relevant

We will first attempt to resolve the issue by providing technical assistance, corrected files, replacement download links, or the correct product.

When the issue cannot reasonably be corrected, we may issue a full or partial refund where appropriate or where required by applicable law.

Download and Compatibility Responsibility

Customers are responsible for ensuring that they have the necessary device, software, internet connection, printer, and technical ability to access and use digital products.

Unless otherwise stated on the product page, our products may be delivered in formats such as:

PDF
PNG
JPG
ZIP
Canva template links
Other commonly used digital formats

Colors may appear differently depending on your monitor, device, printer, paper, and print settings. These normal variations do not qualify a product for a refund.

You are responsible for downloading and safely storing your purchased files. We recommend creating a backup copy after downloading.

Order Cancellations

Digital orders are often processed automatically and delivered immediately after payment.

A digital order generally cannot be cancelled once:

Payment has been completed
A download link has been sent
Files have been downloaded
Access to the digital content has been provided

When the digital product has not yet been delivered, accessed, or downloaded, we may consider a cancellation request. Approval is not guaranteed and will depend on the order status and applicable law.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us as soon as possible.

After verifying the duplicate transactions, we may refund the duplicate charge to the original payment method.

This does not apply when different products, editions, bundles, languages, licenses, or updated versions were purchased.

Physical Products

If Scripture Sprout offers physical products, those eligible physical products may be returned within 30 days of delivery.

To qualify for a return, the physical item must be:

In the same condition in which it was received
Unused and unworn
In its original packaging
Complete with any included tags, accessories, or materials
Accompanied by a receipt or other proof of purchase

To request a return, contact us before sending the item back.

Do not return an item without first receiving return authorization and instructions from us. Items returned without prior approval may not be accepted.

Because our primary products are digital, a return shipping address will be provided directly to the customer when an eligible physical return is approved.

Return Shipping

Unless the physical product arrived defective, damaged, or incorrect, customers are responsible for the cost of returning an eligible physical item.

Original shipping charges are generally non-refundable unless required by law or unless the return resulted from an error by Scripture Sprout.

We recommend using a trackable shipping service. Scripture Sprout is not responsible for returned items that are lost, damaged, or misdirected during return shipping.

If we provide a prepaid return label, the cost of the label may be deducted from your refund unless the return resulted from our error or the product arrived defective.

Damaged, Defective, or Incorrect Physical Items

Please inspect your order as soon as it arrives.

Defective
Damaged during delivery
Incorrect
Missing parts
Materially different from what you ordered

Please include your order number, a description of the problem, and clear photographs of the item and packaging.

When the claim is approved, we may provide a replacement, repair, store credit, partial refund, or full refund, depending on the circumstances and applicable law.

Non-Returnable Items

In addition to digital downloads, certain items cannot normally be returned, including:

Personalized or custom-made products
Gift cards
Products marked as final sale
Downloadable files and digital content
Products that have been used, altered, or damaged after delivery
Items returned without their original packaging
Items returned after the applicable return period
Items purchased from another retailer or third-party marketplace

Sale or discounted items may be final sale when this is clearly stated on the product page, except where a return or refund is required by applicable law.

Exchanges

We do not normally provide direct exchanges for digital products.

For eligible physical products, the fastest way to obtain a different item is usually to:

Request a return for the original item.
Wait for the return to be approved.
Place a separate order for the replacement product.

Digital products purchased in the wrong language, format, or edition are not automatically eligible for exchange once access has been delivered. However, you may contact us and we will review the circumstances.

European Union and European Economic Area Customers

Consumers in the European Union or European Economic Area generally have a statutory right to cancel certain online purchases within 14 days.

However, different rules may apply to digital content supplied immediately.

Where permitted by applicable law, by requesting or agreeing to immediate access to a digital product before the 14-day withdrawal period expires, you may be asked to:

Give express consent for delivery of the digital content to begin immediately
Acknowledge that your statutory right of withdrawal may be lost once delivery or access begins

This does not remove legal rights relating to digital content that is defective, inaccessible, incorrectly supplied, or not as described.

For eligible physical goods shipped to customers in the European Union or European Economic Area, the statutory withdrawal period generally begins when the customer, or a person designated by the customer, receives the goods.

Customers exercising a statutory withdrawal right may be responsible for return shipping costs unless otherwise required by law.

Shopify notes that merchants selling to EU customers must provide information about withdrawal rights, while immediate digital-content delivery can be subject to different withdrawal conditions.

United Kingdom Customers

Customers in the United Kingdom may have statutory rights regarding digital content that is faulty, not as described, or not supplied with reasonable care.

Where immediate digital delivery begins with the customer’s express consent and acknowledgment, the standard cancellation right may not apply after the download or access begins.

Nothing in this policy excludes rights that cannot lawfully be limited or excluded.

Refund Review Process

When a refund request is received, we may ask you to provide:

Your order number
The name and email address used for the purchase
Proof of purchase
A description of the issue
Screenshots, photographs, or technical details
Confirmation of whether a digital product was downloaded or accessed

Submitting a request does not guarantee that a refund will be approved.

Each request will be reviewed according to:

This Refund and Return Policy
The product description
The order and delivery records
The circumstances of the request
Applicable consumer-protection laws

Approved Refunds

We will notify you when your refund request or physical return has been reviewed.

For physical returns, refunds are normally processed only after the returned item has been received and inspected.

When a refund is approved, it will generally be issued to the original payment method. Shopify refunds are normally returned through the same payment method and in the currency used for the purchase.

Please allow up to 10 business days after approval for us to process the refund.

Your bank, card issuer, PayPal, or payment provider may require additional time to display the refund in your account. Processing times are controlled by the payment provider and may vary.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us.

Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund.

This may apply when:

Only part of a bundle is defective or missing
A physical product is returned incomplete
An item shows signs of use
A returned product is damaged for reasons unrelated to our error
Only part of an order qualifies for a refund
A reasonable technical solution or replacement has already been provided

Any partial refund will be explained before or when it is processed.

Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute.

We are committed to reviewing legitimate problems and will attempt to resolve issues involving duplicate charges, missing files, incorrect products, or technical access problems.

Submitting a fraudulent chargeback after successfully receiving or downloading a digital product may violate our Terms of Service and applicable law.

We reserve the right to provide order records, delivery confirmation, download activity, customer communications, and relevant policy information to payment processors when responding to a dispute.

Product Descriptions

We make reasonable efforts to describe and display our products accurately.

Before purchasing, customers should review:

Product titles
Product descriptions
Included materials
Number of pages or files
Language
File format
Age recommendations
Printing requirements
Usage and license limitations
Product images and previews

Minor variations in design placement, color, formatting, file organization, or screen appearance do not necessarily mean that a product is defective or materially different from its description.

Contact Us

For questions about returns, digital downloads, replacements, cancellations, or refunds, contact:

Scripture Sprout
Website: scripturesproutco.com
Email: sripturesprout@proton.me

Please include your order number and the email address used for your purchase so we can locate your order and respond efficiently.

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